Always connected with your client
Omnichannel is a tool designed for the marketing department that allows you to manage multiple communication channels with your users. Omnichannel improves customer and lead management, as well as the service and support provided to them.
- The system recognizes the user and assigns the communications to their file, in addition to notifying the manager assigned to said user, in order to get a quick response. The manager has a single space for managing all the channels and can respond to each of them in real time.
- If the issuer cannot be recognized, the system catalogs the message in a list accessible to all managers in order not to lose any interaction.
- It allows the configuration of custom templates (HSM) that helps managers in operating with users.